FAQ (Frequently Asked Questions) and Company Information

  • How do I open an account?

To create an online account with NWD is easy; simply fill out our information form provided by clicking on the sign-in link at the bottom of the website.  That will allow you to create a personal online account for ordering New World Direct products within our website.

  • How can I get a printed catalog?

Call customer service at 1-323-445-0818 to receive a printed catalog.  Or email request to nwd@gmail.com

  • What forms of payment do you accept?

For payments on our website we accept MasterCard, Visa, American Express, Discover and Paypal.  For payments on a wholesale account, we accept MasterCard, Visa, American Express, Discover, company checks and wire transfers.

  • How do backorders work?

A “Backordered Item” refers to an item that you have ordered but it is either new and has not reached our distribution center or is sold out an awaiting inventory.  Backorders are automatically cancelled if items cannot be shipped within 90 days, or if the outstanding items total less than $20.  You can review any open backorders online in the my account section. You can also cancel backorders at any time by calling customer service at 1-323-445-0818.

  • I am an existing NWD customer how do I get a login that is linked to my business account?

To receive a login that is linked to your business account, call customer service at 1-323-445-0818.